Virgin Money chatbot tells off customer who typed word ‘virgin’.

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

In a LinkedIn post published last week, fintech commentator David Birch posted a screenshot of his interaction with a Virgin Money chatbot, which began with him asking whether it was possible to merge his two Virgin Money ISA accounts.

The chatbot, which has since been removed, responded: “Please don’t use words like that. I won’t be able to continue with our chat if you use this language,” seemingly referring to his use of the word “virgin.”

Birch wrote alongside his post: “Seriously Virgin Money? Can you be more specific about which words are now banned?” 

Source: FORTUNE